FAQ
We are here to help
General Question – About Payment
Q: What payment methods do you accept?
A: We accept, Credit Card, PayPal, Bank Transfer and Western Union as payment methods.
Q: Do you accept Master Card/Credit Card?
A: Yes, you can choose PayPal payment and using your Master Card/Credit Card.
Q: What is the currency on your website?
A: It is CAD (CA$).
General Question – About After Sales Service
Q: What is your warranty policy?
A: We offer 3 years warranty for all orders (6 years on Yoeleo framesets). Please check detailed warranty terms by this link: www.yoeleocanada.com/return-and-warranty
Titanium products have a lifetime warranty.
Q: How to apply your warranty?
A: Should you have any warranty issue, please send email to info@yoeleocanada.com or contact your sales representative directly, we will instruct you how to apply warranty.
Q: Do you have any Return and Refund Policy?
A: Yes, we do. Please check the policy details through below link:
General Question – About Shipping
Q: Which shipping method do you use to ship to USA?
A: We use EMS for rims/wheels/frames and forks order, other small parts order will be shipped by ePacket or Singapore Post.
Q: How long does it take for delivery to Singapore/USA/UK etc.?
A: EMS parcel usually takes about 7-10 workdays to be delivered.
If unexpected situations such as bad weather or accident etc. happen, there might be some delay for shipping.(Don`t worry, it happens rarely.)
Q: Is there a tracking number that I can track where my parcel is ?
A: Yes, every single package has an unique tracking number to track the parcel status.
Q: Is it Free Shipping on your website?
A: Yes, we offer free shipping worldwide for all orders on our website.
Q: There is no status update for some days, is it normal?
A: EMS does not update tracking info everyday. Normally they will update it when the parcel reaches a new sorting center. Please be a little more patient. The package is on the way to you.
General Question – About Customs Taxes
Q: Do I have to pay any additional fees or customs taxes？
A: Normally we will make lower invoice value to help customers save/avoid taxes. However, for some countries which has strict taxes rules, please guide us with the appropriate value or value limit for your country through online chat or email to info@yoeleocanada.com.
Q: How much taxes will I need to pay?
A: Actually the taxes amount percentage varies for different countries, so you can find some info about it locally, also we will check with our customers from the same region as yours to get some related info.
General Question – About Contact Info
Q: How can I reach you?
A: You can
Email us: info@yoeleocanada.com
Call us: 514-809-9829
Find us from Facebook: https://www.facebook.com/yoeleocanada
Or Visit our Youtube: https://www.youtube.com/c/yoeleo
General Product Question
Q: Is there any riders' weight limit for your bicycle wheels or rims ?
A: Yes, the weight limit is as follow (these numbers are conservative),
38MM:105kg
50MM:105kg
60MM:115kg
88MM:115kg
* If you exceed this weight please contact us for a custom build.
Q: What is the max tire pressure for wheels?
A: For road rims: max 125psi for clincher, max 180psi for tubular, max 90psi for tubeless
For 20" rims: max 125psi
For MTB rims: max 65psi
Q: What makes YOELEO different than other suppliers that have the same specs?
A:
1) All our wheels are UCI approved.
2) Our wheels pass SGS test under EN standard
3) Higher temperature resistance on our rims braking track.
4) We are sponsor many different professional cycling teams competing in the worlds biggest events. We also organize local cycling events, races and get togethers. Every order will support developing cycling in Canada.
5) Find more about other customers feedback:
https://www.yoeleocanada.com/blogs
And customers video reviews, click here.
Q: Which carbon fiber do you use on your carbon wheels?
A: We use Toray T700,T800 carbon fiber.
Q: May I know the spoke tension on your wheels?
A: Front Wheel: 110-120kgf
Rear Wheel: Non Drive Side:90-100kgf , Drive Side：140kgf
General Product Question – About Wheels
Q: What does SAT wheels refer to?
A: Yoeleo SAT wheels refers to wheels built with our SAT Tech (Special Assembling Technology). These wheels are WITHOUT spoke holes on its rims tire bed which greatly improves wheels performance on below aspects:
1. Increases 30% strength to wheels;
2. Performs better on bumps and pot holes;
3. Inflation capacity increases 10%;
4. Reduces wheels weight due to no rim tapes required
Q: What is the difference among tubular, clincher and tubeless?
A: Tubular: A tubular – or tub – is a tire with an inner tube stitched inside. The tubular is glued to a specially designed rim, or sometimes stuck there with double-sided tape. If you puncture a tubular, you can often repair it with a Latex-based liquid sealant. Otherwise, you have to take the tubular off the rim, open up the backing, patch the tube, sew it up and stick it back on. It’s a faff, to be blunt.
Clincher: Clinchers tires are what the vast majority of us use these days: tyres with beads around the edge that hook into the rim of a clincher wheel, with entirely separate inner tubes that you can repair or replace if you puncture.
Tubeless: Tubeless tires are a style of tire which interfaces directly with a special type of bike rim - a tubeless rim - to create a seal, and no inner tube is required. There is a liquid sealant which is used to create a strong juncture between the tubeless tire and the rim.
Q: What is the spoke count for your road wheels?
A: For rim brake road wheels, the spoke count is front 20, rear 24.
For disc brake road wheels. The spoke count is front 24, rear 24.
If your weight is close to the rider`s weight limit on certain wheels, and willing to take spoke count as front 24, rear 28 for rim brake type, or front 28, rear 28 for disc brake type, please email us by yoeleocanada@gmail.com for further communication.
Q: Will your wheels fit Shimano 9/10 speed ?
A: Yes, to fit Shimano 9 speed, you will need 2 spacers, and to fit Shimano 10 speed, you need 1 spacer. Please contact us to get spacers to mount on your freehub, so they will fit.
Q: What material is the wheels brake surface, using what brake pads ?
A: Yoeleo rim brake wheels are built with 1K carbon fiber brake surface and supplied with our ceramic brake pads which specifically designed for use on carbon braking surfaces. If you need brake pad replacements, please click here and order directly online. We also recommend these brake pads: Swisstop Yellow / Black Prince / Reynolds Blue to be used on our wheels.
Q: Is there any profile info of your 23mm/25mm wide clincher/tubular rims? What tire width should I choose to fit your 23mm/25mm wide wheels ?
A: Yes, please click here, and you can see rims profile. We recommend tire width 700x23(25) for 23mm wide wheels, 700x25(28) for 25mm wide wheels.
Q: Do you sell single wheel ? I just need a front/rear wheel.
A: Yes we do, you can contact us by info@yoeleocanada.com , and let us know the wheel specification you need, and we can arrange the order for you.
Q: Can I buy wheels without your logo ?
A: Yes, it is ok for no logo, you can select “No Decal” directly from the first option on wheels page.
Q: Can I customize my own logo design on your wheels or rims?
A: Yes, we offer customized painting service. Please contact us by info@yoeleocanada.com for detailed info.
Q: Do you sell rims only? Can I customize the rims spoke holes ?
A: Yes, you can place orders for rims directly from here , and if you didn’t find the exact rims spoke count you need, please email us by info@yoeleocanada.com with the holes type you prefer.
Questions on Road Disc Brake Wheels
Q: Is your road disc brake wheel come with braking track or not?
A: Our road disc brake wheels are built without braking track, but if you need the rims to be with brake track, please contact us to customize your order.
Q: What is the recommended rotor size for your road disc brake wheels?
A: We recommend 140mm or 160mm rotors, but you also need to check if it is ok to fit your frame .
Q: How do I select disc brake wheels axles options to fit my bike?
A:
We have front hub axle options as QR*100mm, 12*100mm Thru Axle or 15*100mm Thru Axle,
rear hub axle options as QR*135mm, 12*135mm Thru Axle or 12*142mm Thru Axle
All disc brake wheels order, do not come with thru axles.
If you can`t tell from your current bike frame axle system, we would recommend you contact your bike frame supplier or let us know more about your bike details.
About R Disc Brake Framesets
Q:Is it ok for the front fork to take wheel QR*100mm? Also is rear QR*135mm ok for this frame ?
A: No, the front fork axle on this frame is 12*100mm thru axle. Rear can be chosen as QR*135MM .
Q:Do the R frames have pre-threaded pull cables to help installation?
A: In our current stock, the R6 disc brake frame is without the pre pull cable, but if you need it, we can included it for you.
Q: What type of disc brake fitting do the R frames come with ?
A: It comes with flat mount.
Q: What is the derailleur attachment (double braze on) type for this frame ?
A: It is braze on.
Q: Are the R frames Di2 compatible (Ultegra) ?
A: Our R disc brake frames are Di2 compatible.
Q: Can this frame be purchased free of decals?
A: Yes, please contact us with your order number and request, so we will handle it.
Q: What carbon fiber is the frame made of ?
A: It`s made of Toray T700 carbon in UD weave.
STILL HAVE ANY QUESTIONS?
info@yoeleocanada.com
514-809-9829
