Shipping policy

Because of ongoing Canada Post Strike, we are shipping domestic orders through Canpar.

Shipping cost is included in the price on this website. If you would need us to quote a faster shipping option, please let Yoeleo Canada know via info@yoeleocanada.com

Standard shipping time is 10-14 days. Tracking information will be provided.

1) Shipping time estimates are not guaranteed
2) Shipments may arrive earlier than estimated
3) Expect transit times to be extended during holiday seasons
4) For Overnight shipments, call us directly for arrangements

DISCLAIMER for International Orders

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well. Many of our products are duty exempt, please check with us before ordering if this is a concern.

Additional Information: Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as https://customsdutyfree.com in order to get an estimate on these import costs.

 

Fees for Canada orders:

Brokerage Fees

The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

UPS

When UPS Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.

(Source: https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page)


USPS

For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. For Express Mail International items, the handling fee is 8 Canadian dollars. All commercial mail items over 1,600 Canadian dollars will be held by Canada Customs and Excise until proper invoice and accounting documentation is provided by the addressee.

(Source: http://pe.usps.com/text/Imm/ce_003.htm#ep2041503)



Duties

Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.